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techdirections March 2017 : Page 20

our customer surveys. Product satisfaction levels consis-tently rated higher in those shops that sent their techni-cians to a PPG training center for hands-on instruction compared to those opting for on-site training only. Elevate Color-Matching Prowess All major refinish manufacturers offer a variety of spe-cialized courses that enable painters to up their game. Taking advantage of one course subject in particular can immediately make a significant difference in paint operation productivity—and that’s the advanced instruction available for color-matching OEM finishes. Getting a color match right the first time is important for paint booth productivity, so it makes sense to ensure your painters have the latest knowl-edge and skills for matching difficult colors. The in-depth color courses offered by paint manufac-turers drill down using classroom teaching and hands-on exercises. PPG’s color adjustment courses, for example, cover such important areas as plotting, flop adjustment, tint charts, and blending techniques for single-stage, basecoat, and tri-coat finishes. Expand your Customer Base In the competitive industry of collision repair, it’s vital that owners and managers continue to look for ways to expand their source of work. One area to explore for new business is the refinishing of commercial vehicles, such as Class 8 trucks and trailers. There’s a wealth of beginner Getting a color match right the first time is important productivity. it makes sense to ensure painters have the latest skills for matching difficult colors. and advanced commercial refinishing training available from paint manufacturers to assist shops wanting entry into this potentially lucrative business. Standing Still is Moving Backward In today's demanding business climate, where con-stantly improving customer satisfaction and improved cycle times are necessary to gain work, it’s sufficient to say that staying on top of your shop’s refinish training needs is essential to ensuring quality work and maintain-ing a competitive advantage. 20 tech directions ◆ march 2017

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